Piranha Ironworkers

Highest Customer Loyalty of Any Major
Ironworker Brand in North America

A single question – "On a scale of zero to ten, how likely would you be to recommend Piranha to a colleague or friend?" was asked of ironworker users who purchased machines in the last two years. A score of nine or ten indicated that the customer is a "promoter" – a loyal customer who has had a great experience with his/her machine. A score of seven or eight is considered a neutral score – the customer is satisfied, but not necessarily thrilled. A six or below is a failing mark.

Results are scored as follows: A "1" is given for each score of nine or ten; a "0" for each score of seven or eight and a "-1" for a failing mark. The average of these marks provides a Net Promoter Score ranging between -100% (all failing) to +100% (all nines and tens).

Piranha consistently scores in the +80% range! We feel that this is an exceptionally high percentage indicating great brand loyalty.

So how do we compare to others in our industry? In a recent study, we included recent buyers (within the last 2 years) of Scotchman, Geka, and Edwards in our calling. Here are the results:

Piranha's ongoing mission to thrill our customers is paying off. Piranha has the highest customer loyalty rating of any major ironworker manufacturer in North America. Our high marks indicate excellence in the selling process, in product design and quality, and in customer service.

Want to know more about Piranha? Click HERE to see a video of our P50 Single Operator Ironworker so that you can see why Piranha has such great customer satisfaction.